Decorating Info.
References
Frequently Asked Questions
1. When I place a order, how long does it take before my order is shipped?
Most Orders are processed to ship within 24-36 hours.
| You will receive your order
confirmation via e-mail with the total amount including shipping when your
order is processed. |
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Approximate Ground Shipping Times
For Continental United States  AL, GU, HI, PR, VI, APO, FPO - 3 to 10 BUSINESS DAYS (These locations are shipped US Priority Mail) When calculating shipping time, please allow 2 business days for processing and shipping. |
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| PLEASE NOTE: Piñatas delivered other than UPS Ground will incur an extra shipping charge not reflected in your shopping cart calculations. This extra charge will be added to your invoice at our Customer Care Center per piñata. Monday – Friday delivery Next Day Air - $38.00 2nd Day Air - $25.00 3rd Day Air - $18.00
Gifts to Go delivered other than UPS Ground will incur an extra shipping
charge not reflected in your shopping cart calculations. This extra charge
will be added to your invoice at our Customer Care Center per gift. NOTE: For the fastest and most efficient response to questions concerning this order please e-mail us at customercare@1800partyshop.com |
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| Shipping Information | ||
| Orders will be processed and
shipped from our Distribution Center within 2 business days. Business days
are Monday – Friday, 9-5 Eastern, excluding holidays. Our standard shipping
is ground service via UPS. UPS will only deliver to street and rural
addresses; P.O. boxes are not acceptable. Shipping formula for UPS ground delivery; order processed and shipped from distribution (2 business days once order is placed) + UPS Ground delivery (2-10 business days) = your delivery time. Due to unusual size or weight, some items require special handling charges. Expedited shipping requests take one business day for processing and are shipped the following business day. Ex; If order is placed on Thursday and next day air serviceis requested, order is processed on Friday, shipped on Monday, and delivered on Tuesday. |
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2. Once an order is shipped, how long before it arrives?
Orders are shipped from Sebring, FL via UPS Ground, UPS 3 Day Select, UPS 2nd Day, UPS 1 Day, and US Mail, for more info see below:
3. What forms of payment do you accept?
We Accept Visa, Mastercard, Discover, American Express, Money orders and Cashiers checks. No Personal Checks or COD's
4. Do you offer a catalog?
At this time, we do offer catalogs, however, they are quickly outdated due to new and discontinued products constantly being updated on our website. We recommend our online catalog. The internet catalog helps us keep prices down, while keeping you (the customer) up to date on the most current and popular items or themes.
5. Do I have to place my order online?
No, We accept phone order, mail orders and fax orders. Orders placed online generally process faster and we do offer a secure online server, so no one will be able to steal your information.
6. Do you accept Returns?
YES, we'll gladly accept your returns as long as..
1. You must get a return authorization number (no credits well be
given without a return number.)
2. Product must be unopened (with no exceptions).
3. Product can not be seasonal or close-out merchandise (Graduation, Halloween,
New Year's, Christmas etc.)
4. Customer Takes responsibility in shipping product back (1800PARTYSHop.com is
not responsible for lost, stolen or damaged items due to return shipment
handling.)
5. Item's that are Not returnable: Cater trays, food service items,
wearable items (hats, leis, masks etc.)
Otherwise, all ordering questions, comments and all other questions can be directed to: Rebecca@ChloesKisses.com
If You need to reach us by telephone, please call 1-877-768-3225